I think one of the most important things we tell our customers is that the online initiatives that everyone must now participate in, must be integrated with offline and in-store marketing channels where applicable. Integrated is the key here.

So many people feel that if they put up a facebook page and create a twitter account that they’re off to the races with a social media campaign that will lead them to an instant increase of their goals. (For some it may work, but even those people have a plan in mind in regards to how they connect their campaigns.) For most, an “increase of their goals” arguably means sales. As social media and social networking are now allowing consumers to take control—to have a voice and be able to choose to speak to, and with, the products, services and people they care about—there is no more hiding from this marketing channel. What truly makes this channel great is when you have a strategy that partners with the offline channels as well. Email is terrific. But what happens when that customer who received your email goes to your bricks and mortar business? If there is not a seamless integration and continuity of that online message (we all remember it takes 5 to 8 replays of the same message for it to resonate) you risk the chance that your message will be lost or never received.

It is creating a strategy—a plan that includes your online, offline and in-store marketing channels—that will ensure that your message never gets lost. The post below from Marketing Profs, Get to the Point, gives you a few ways to see how this works.

What’s your plan?

Best Nicole

For too long, too many marketers have underestimated the value of email’s impact on offline retail,” say Lisa Harmon and Alex Madison in a post at the Email Experience Council blog. If you focus entirely on generating online sales, they argue, you might be missing out on bricks-and-mortar opportunities. They’ve seen retailers use multichannel “noteworthy tactics” like these:

In-store discounts that are unavailable online. The pair cite an email offer from Betsey Johnson touting a special perk for in-store shoppers: a gift card worth at least $25 for those who spend $250 or more.

Images and copy that heighten the appeal of an in-store visit. “Apple reminds subscribers … of their great in-store service by including a picture of a blue-shirted expert alongside store offerings,” they say, “and also by using beautiful store photography to make subscribers eager to experience in-store shopping.”

Personalized invitations. Have your sales associates write personal emails with an invitation to a special in-store event. Nordstrom, for instance, did this when inviting its most loyal customers to a special sneak-peek ahead of an anniversary sale.

The Po!nt: Link your 2D and 3D. “Remember that there’s likely much overlap between your most loyal email subscribers and your loyal store visitors,” say Harmon and Madison. If you haven’t leveraged that crossover, try using strategies like these to help make it happen.

This entry was posted on Monday, April 27th, 2009 at 8:16 pm and is filed under Online Marketing. Tagged: ALEX MADISON, Apple, BETSEY JOHNSON, BRICKS AND MORTAR, customers, EMAIL, EMAIL EXPERIENCE BLOG, Facebook, GET TO THE POINT, IN-STORE DISCOUNTS, IN-STORE MARKETING CHANNELS, LINK, LISA HARMON, MARKETING PROFS, NICOLE MCKINNEY, NORDSTORM, OFFLINE, ONLINE, ONLINE INTIATIVES, SOCIAL MEDIA, SOCIAL NETWORKING, STRATEGY, TWITTER. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.