The best way to show our readers that a serious, planned approach to social media as a key marketing channel can lead to success (when integrated with offline channels), is to provide case studies or corporate examples of triumph and prosperity.

Today’s post is going to do just that. In 2008, Starbucks (YES, I am one of their devotees ) found themselves in some serious hot water. Sales were down, there were major corporate management changes (which included Starbucks former CEO Howard Shultz returning and some management being let go), store closings, and some of the rapid rate expansion was slowed so that the company could go back to basics. The challenge? “How do they get back their relationship with their customer — the one they had when they first began?” Shultz claimed that, “Starbucks had lost its soul.”
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It is no secret or surprise to our readers that I am a fan of Josh Bernoff. He made social media for me. Really made it make sense in a context that I could use for our clients in order to provide them with a social way to engage and connect with their consumers—no matter the type of business, size, service, industry or country.
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Share says on it’s home page that women are unique; we have have many voices and we want you to listen to us. Our goal and mission as a business is to engage everyone. And to make others realize the importance of focusing on, and incorporating into their marketing plans and strategy, ways to connect and engage one of the most important and lucrative target markets in this current economy. Women.
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Here you go people! Today’s post is a great example of how Social Media can help you build your brand. Josh Bernoff, VP at Forrester Research and Co-author of the book Groundswell, provides a quick case study that shows you that the “proof is in the pudding” when customers are engaged about something they are passionate about. The book, by the way, should be required reading for everyone. If you have not yet read Groundswell, I urge you to go out and get it.
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