As we begin to eagerly move forward in the last quarter of 2010 – social media is no longer something that is unfamiliar to most. Today via my Twitter feed, I saw a question from Mitch Joel of Twist Media and Author of the book Six Degrees of Separation – that asked
Does complaining about customer service in social media make a difference?

All sizes of companies big and small have lost their leverage with purchasing customers – because the public in many cases has lost trust in brands. These customers who have had information pushed to them for years and years – now have the opportunity and are armed with the information they need about products and services -without the assistance of the companies that produce and offer those products and services. Read the rest of this entry »

We live in a world where consumers actively resist marketing. So it’s imperative to stop marketing at people. The idea is to create an environment where consumers will market to each other. (from Seth Godin’s Super Ideavirus Vook)

For many businesses still questioning how social media will benefit them and—as it relates to today’s post—Twitter. I have found yet another great example of the successes that can be derived, from a public relations perspective from corporations such as Ford, Pepsi Co., Coke and Southwest Airlines.
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The talk from Twitters critics is that it is cooling off—that it is not a viable source from which to engage and connect. The article that I am going to feature today, comes from Advertising Age and certainly gives a reason to second guess that particular viewpoint. Hey, it may be worth a second look if you have already written Twitter off.
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I am reading a book right now called The Travellers Gift by Andy Andrews. It is about the seven decisions that determine personal success. The first decision is that “The buck stops here.” I am responsible for my past and my future. The buck stops here.”
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I have finally returned to the world of technology after learning how to be effective when your computer and your bberry are no longer at your fingers tips—disconnecting you from all aspects of your life. While I was incommunicado, I had to take a deep breath and think. How am I going to connect with everyone?
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If you’ve been following my posts, you may have begun to recognize a familiar pattern. One that involves me wading daily through all sorts of trend reports, ezines, e-mails and blogs from every industry you can imagine. In my world, meetings never begin before noon (that’s if I have anything to say about it) and my morning kicks off with a potent cup of joe and a mountain of mail overflowing in my inbox.
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