One of my colleagues and friend – put forth a wonderful opportunity to me today – to pitch a new client. Nothing is more rewarding than receiving a referral. It came forth via the client – that the idea that I – as the leader of our firm – with a long career in the fashion business prior to building our agency – might only understand social media in the context of related products such as consumer packaged goods for instance. Read the rest of this entry »

I came across an article in my morning reading that included an interview with Mitch Joel of Twist Media – on the topic of connecting and engagement. I have discussed this many times on this blog since I began posting, but felt that with so many companies finally realizing that they need to leverage social media – it is worth it – to SHARE some thoughts for 2010. Read the rest of this entry »

Measurement has been at the epicenter of marketing for many, many years. Traditional marketing and advertising as well as public relations all have concise ways of measuring the success of a campaign. That success becomes  an ROI for the client – as is mandated by the goals and milestones created for their brand, products and or services.
Read the rest of this entry »

Making important decisions gives us the chance to gain an understanding about the choices you make before you make them.
Read the rest of this entry »

As a women owned and run company, we certainly pride ourselves on the unique fact that—as women—we have a deeper insight into this highly important target market. We do not forget, by any means, the modern person, family or man, of course. The beauty of marketing with intelligence and respect is that men benefit too!
Read the rest of this entry »

Today I focus on something far more important than the world of social media, although there is a TON of room to incorporate engagement in giving back to others.

I have sat on several boards and committees over the years to raise money for causes that needed support. Some of that time it was for business networking and building the profile of the fashion industry in Toronto, which I was a member for many years.
Read the rest of this entry »

This post comes indirectly through one of my dear friends and colleague, Theresa Stephen. As we are both New Yorkers, living in Toronto, Canada, we often share info about what is happening there— although we’re focused on different industries.
Read the rest of this entry »

Happy Earthday Everyone.  I have been talking about customer engagement since I began this blog.  For most brands the goal is to sustain continuous, ongoing relationships with customers.  Listening to and engaging with your consumers will allow you to actively be able to solve the challenges and concerns they have in their lives and fulfill those needs—bringing about change that will enhance their life. And in doing so, have them commit to an ongoing relationship with you. Better yet, they’ll share who you are—what you do and how YOU helped them—with others.
Read the rest of this entry »

Today I had lunch with a new potential client. He has a successful business but is looking to grow and educate his customers on a product that does have some challenges in its brand perception. He came to me to discuss the possiblity of creating and implementing a strategy that would provide a forum for engagement and education but was so FEARFUL of failure.
Read the rest of this entry »

When it comes to my understanding of “Social Media” (or should I be saying, Social Networking Communities) one of the pivotal sources of information for me was a book entitled, Groundswell. The authors, Josh Bernoff and Christine Li, were both at Forrester Research and they really clarified this new digital medium for me while providing a spectacular argument, with many case studies sited for reference, to substantiate its relevance and the importance to engaging NOW.
Read the rest of this entry »