When I began my education into the world of social media a few years ago, my beacon of expertise and guidence was the book I have spoken of often, “Groundswell”. In the book, Josh Bernoff and Christine Li talk about understanding social computing behaviours in order to be able to engage your target market and connect in a way that is in line with the goals that you plan to reach by implementing a digital strategy.
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It is no secret or surprise to our readers that I am a fan of Josh Bernoff. He made social media for me. Really made it make sense in a context that I could use for our clients in order to provide them with a social way to engage and connect with their consumers—no matter the type of business, size, service, industry or country.
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These days, for most companies this question is their biggest fear. Marketers grapple with the assumption that as soon as we enter the world of social media, we are opening ourselves up to the brand bashing bad-vocates.
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Hi everyone. I apologize for the lack of posts. I have had a series of technical challenges that has made it difficult for me to post for the last two weeks. I hope to get everything rectified in the next few days and get back on track.
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Here you go people! Today’s post is a great example of how Social Media can help you build your brand. Josh Bernoff, VP at Forrester Research and Co-author of the book Groundswell, provides a quick case study that shows you that the “proof is in the pudding” when customers are engaged about something they are passionate about. The book, by the way, should be required reading for everyone. If you have not yet read Groundswell, I urge you to go out and get it.
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When it comes to my understanding of “Social Media” (or should I be saying, Social Networking Communities) one of the pivotal sources of information for me was a book entitled, Groundswell. The authors, Josh Bernoff and Christine Li, were both at Forrester Research and they really clarified this new digital medium for me while providing a spectacular argument, with many case studies sited for reference, to substantiate its relevance and the importance to engaging NOW.
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