The word catalyst is a great definition for social media these days. The dictionary defines catalyst as “something that causes activity between two or more persons or forces without itself being affected.” For the majority of us, there is enough evidence to support the value of social media as a key marketing channel. Most businesses understand and know about the tools most used. But for many, the one aspect of social media that still lacks clarity is the implementation aspect. Many still need guidance on how to go about incorporating social media so that they can reap the benefits and build a community of brand evangelists that understand who and what their brand stands for. With the right implementation, this can ensure that you are speaking to and building your “tribe members” to spread the word.
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For those that follow us on Twitter and Facebook - you know that yesterday I attended The Art of Marketing. It was a great event - but what I really enjoyed was the ability to SHARE with others – some of the many take-aways that I received from each speaker by Tweeting – better yet were the retweets I received from those that loved what I was SHARING. It adds a new dimension to be able to use your mobile device and be connected not just by email but in real-time to the social networks that are part of your day – to – day or I should re phrase that to say my day- to- day life.
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When we created SHARE, it was founded on a basic idea: that as successful, bright, creative women who are key influencers and decision makers for point of purchase (across so many categories and channels), we could really make a difference with our knowledge, based on who we are and the clients we work with. One of the reasons we focus on social media, is because of the ease in which we understand the parallel between social media and the way women naturally connect and engage with one another. Of course, we’re always clear that what is good for women is GREAT for men.
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Measurement has been at the epicenter of marketing for many, many years. Traditional marketing and advertising as well as public relations all have concise ways of measuring the success of a campaign. That success becomes  an ROI for the client – as is mandated by the goals and milestones created for their brand, products and or services.
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Not sure if you heard but Bill Gates joined Twitter and already has 300,000 followers. I have been on Twitter for a year and we have about 1170 followers which is pretty good, as I like to read most of my tweets throughout the day and that is a lot of info to go through and absorb.
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Hi everyone – sorry for the lack of posts the last few days. As the year comes to an end and the holiday season kicks into high gear, we here at Share are busy little elfs!

One of the most important issues for your customer is to know that when they connect with or engage with you about a challenge or concern that they are having, they will be heard. From your perspective, you want to create systems in your social media platforms that will make sure that you are listening and responding in real-time as much as possible—or within a reasonable time frame—to each concern that you receive. I think many of the applications that make social media most successful—the  tried and true basics—come in to play in these sorts of situations.
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Social media is no longer a phenomenon for most businesses. Many have yet to jump into the mix, but we no longer need to spell it out for them. That’s progress people! As for where social media is going, we’re looking at web video and mobile, from my perspective. I love videos. They are funny, you get to see someone in real-time, and you can connect with and share them so easily. Many videos are funny or inspiring—and can’t we all use some humour or inspiration now and then?
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When I began my education into the world of social media a few years ago, my beacon of expertise and guidence was the book I have spoken of often, “Groundswell”. In the book, Josh Bernoff and Christine Li talk about understanding social computing behaviours in order to be able to engage your target market and connect in a way that is in line with the goals that you plan to reach by implementing a digital strategy.
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In 2009, there is no longer a business out there that can negate the importance of social responsibility as a key component of their brand identity. The current global economy, the planet and our communities—both local and global—demand the respect and commitment from all of us on a business and personal level. Many brand evangelists are now committing themselves to products and services whose corporate social responsibility is associated with their own values. Social media is now beginning to be seen as a vital tool in allowing these businesses to demonstrate how they are using their business, their brand (and their employees) to assist them in their mission to be good corporate citizens.
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I was attending a new client meeting last Thursday. And as it happens, they have a leg up on many of our customers as they are already trying their hand at social media. Bravo to any business that is taking the leap to engage with their customers in new ways.
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