The word catalyst is a great definition for social media these days. The dictionary defines catalyst as “something that causes activity between two or more persons or forces without itself being affected.” For the majority of us, there is enough evidence to support the value of social media as a key marketing channel. Most businesses understand and know about the tools most used. But for many, the one aspect of social media that still lacks clarity is the implementation aspect. Many still need guidance on how to go about incorporating social media so that they can reap the benefits and build a community of brand evangelists that understand who and what their brand stands for. With the right implementation, this can ensure that you are speaking to and building your “tribe members” to spread the word.
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As Social Media Week Toronto comes to an end, I want to again say how great it was for me to be able to attend some of the events that took place.  SMW takes place is several cities such as NYC, San Paulo, San Fransisco, Toronto, London and Berlin. The aim of each event is to advance the usage of social media in the corporate, public and non-profit sectors. For those who are unfamiliar, or did not attend this past week, I urge you to add it to your calendars in the future. For more info, check out socialmediaweek.org.
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Social media now has the attention of many companies these days. Everyone is trying to figure out how to leverage and court the customers they want while providing them with the fuel and fire to become brand evangelists. Most companies forget that understanding the innovators, influencers, critics, spectators and those who choose not to participate at all should become a part of the concepts and format they need to develop in order to engage their target audience.
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