This concept began a few years ago with one of my favorite books on the digital world and social media – Groundswell. The concept of social computing behavior is understanding who your target market is and then how they like to communicate. For example -there are the early adapters or influencers who are the leaders – using the newest technology – then there are those – that are spectators – who might like to read blogs  -but don’t comment yet they too are engaged. Creating platforms that focus on the variety of people and they way they like to connect – is how you are going to – connect.create.cultivate – a relationship with your customers. Read the rest of this entry »

As we celebrate both Passover and Easter – I thought this article I found from Social Media Insider – not only offers great information – but  apropos in light of the holiday season. To quote another article I found in the New York Times – which speaks about business schools – incorporating courses about social networks as part of their MBA programs. The author Fiona Mackay says in response to a large retailer who makes some real social network blunders “The lesson: social media are not marketing toys to be handled by interns but a professional communications channels that require understanding of the technology and the community that uses it.” Here is the link if you would like to read the full article. http://tinyurl.com/yd2j5xv Read the rest of this entry »

For those that follow us on Twitter and Facebook - you know that yesterday I attended The Art of Marketing. It was a great event - but what I really enjoyed was the ability to SHARE with others – some of the many take-aways that I received from each speaker by Tweeting – better yet were the retweets I received from those that loved what I was SHARING. It adds a new dimension to be able to use your mobile device and be connected not just by email but in real-time to the social networks that are part of your day – to – day or I should re phrase that to say my day- to- day life.
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Hi everyone – sorry for the lack of posts the last few days. As the year comes to an end and the holiday season kicks into high gear, we here at Share are busy little elfs!

One of the most important issues for your customer is to know that when they connect with or engage with you about a challenge or concern that they are having, they will be heard. From your perspective, you want to create systems in your social media platforms that will make sure that you are listening and responding in real-time as much as possible—or within a reasonable time frame—to each concern that you receive. I think many of the applications that make social media most successful—the  tried and true basics—come in to play in these sorts of situations.
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When I began my education into the world of social media a few years ago, my beacon of expertise and guidence was the book I have spoken of often, “Groundswell”. In the book, Josh Bernoff and Christine Li talk about understanding social computing behaviours in order to be able to engage your target market and connect in a way that is in line with the goals that you plan to reach by implementing a digital strategy.
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In a world of technology, creating a safe environment for all children is paramount. Protecting people from those that choose to create opportunities that can lead to danger or cyber bullying, especially in the case of girls, must be prevented. The Girl Scouts are putting their money where their mouths are; this article provides a great outline of what they and Microsoft have in store as they work together to represent values that will help young girls and their parents engage one-to-one online. Safely.
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