Hi everyone – sorry for the lack of posts the last few days. As the year comes to an end and the holiday season kicks into high gear, we here at Share are busy little elfs!

One of the most important issues for your customer is to know that when they connect with or engage with you about a challenge or concern that they are having, they will be heard. From your perspective, you want to create systems in your social media platforms that will make sure that you are listening and responding in real-time as much as possible—or within a reasonable time frame—to each concern that you receive. I think many of the applications that make social media most successful—the  tried and true basics—come in to play in these sorts of situations.
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My best friend in California, Debra Oakland, posted this very informational article about all the twitter tools available to you on her blog: http://www.guidetohomebasedbusiness.com/blog/. As the conversation continues to be Twitter Tweetin and with many still asking…what….how…why…..these online tools will help you navigate how to best utilize this great messaging social media tool. For many, the jury is still out as to how effective this tool will be for them; for others, they see the current value and find the format addictive. For myself, I am networking with new people—always  finding all sorts of information relevant to our business—and I also use it to drive traffic to the blog you are reading now.
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