Have you lost business this year? Are you keeping all of the customers that you believed were brand evangelists—the loyal and committed fans of your brand—in this soft economy? Or has their devotion waned? Coupons, discounts and other offers are now allowing customers to focus on value and bargains and to quickly bolt from the commitment they once had with you.
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Today’s post is apropos, as it addresses the fact that the means of communication prior to the advent of technology began with stories. At the dawn of evolution, stories were spread by word of mouth or drawn onto stone walls to be documented and passed along from generation to generation. I have always said that everyone has a story to tell. The value of that story is priceless when it is authentic, transparent and leads to why something clearly stands out and grabs at your core. A story that says, “this is the way I think, the way the I feel and the way that I want to lead my life.” Social media now provides the opportunity to return back to an earlier time by encouraging people to not only engage one-to-one with the products and services that they value and use, but also with each other.
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